Did you know that the business world, in general, is a vast network of interrelated conversations? It’s true. And your company is a microcosm of that network. What this means, says Daniel F. Prosser, is that the conversations that take place between your team members are incredibly important. In fact, they’re everything.
Words are far more powerful than most people realize. Unbelievable outcomes happen when you say how it’s going to be and then take the actions to have it be that way. Change your language and you change your perspective, which changes what’s possible in your future.
But suppose you, the leader, are declaring bold possibilities full of fire and optimism, but your employees are engaging in other kinds of conversations? Bitter complaints. Criticisms. Cynical rants full of victim-y self-pity and anger. All of these conversations create a sense of unconscious disconnection in the workplace and create disempowerment among the workforce.
Unfortunately I’ve learned that the conversations in nearly 90 percent of companies are limiting, and they undermine and sabotage your company’s performance. Most of these conversations aren’t visible to leaders. Yet they go viral throughout an organization, kill morale, prevent engagement, and slow productivity to a crawl.
These conversations are symptoms of what he calls an “Execution Virus”—a very deadly one. Because Execution Viruses are so deadly, only 13 percent of companies succeed in overcoming them (hence the book’s title).
Here are 10 performance-killing conversations your employees may be having within your company without your knowledge. This is why employees don’t—or, more likely, can’t—execute the strategy of your company. And all you need is one of these to assure you a place on the list of 87 percent of companies that fail to execute their strategy:
“It’s not our strategy.” If this persistent conversation is being repeated (albeit in the background) throughout your organization, your employees feel that they have no say in the direction of your company, and therefore, they disconnect themselves from its future. You do all the planning, and you demand a certain result; they do all the work, and you get all the reward. Be honest: Would you be very motivated or bought-in if you were in their shoes?
“They don’t appreciate us.” So many leaders believe that if they acknowledge someone, it will come back to haunt them. Perhaps the employee will take advantage of the comment when the time comes to review his or her performance and salary. So leaders think, They get a paycheck, and that ought to be enough acknowledgment and appreciation. Nevertheless, employees may still feel exploited. And from there, it’s a short step to becoming actively resentful of management for not recognizing their contribution to the success of the organization.
“They’re always making excuses.” Employees learn from their leaders. When leaders use ready-made excuses, point the finger of blame at peers or other team members, or cite circumstances beyond their control as reasons for failing to deliver, employees will find their own excuses for not doing what they said they would do. This produces a business culture in which strategies, plans, and intentions disappear soon after they are agreed to, and teams quickly fall back into business-as-usual behavior.
“Did you hear what (Team Member A) said about (Team Member B)?” Gossip and stories that degrade others in the organization create a toxic workplace environment. If your employees are experiencing the scorn of another employee, or if management knowingly tolerates gossip about others, then you have employees who will give just enough effort to get by.
“What mission statement…and why should I care?” Have an unannounced conversation with all members of your team and ask them to tell you the mission or vision statement of your company. If you’re lucky, maybe 5 percent will be able to give you a credible answer. As for the rest, you’ll have difficulty getting them to understand the relevance of the company’s mission, much less motivating them to implement it with any sense of urgency.
“They treat us like crap.” If there’s mistreatment, rudeness, and nastiness toward employees, leaders will surely take action to stop it, because they know that no company can execute its strategy with that going on, right? Apparently not. In a study that spanned 14 years, Christine Porath and Christine Pearson found that 98 percent of employees surveyed reported experiencing rude or uncivil behavior either toward them or toward another in their presence.
“It’s the same old story.” Grandiose pronouncements for new initiatives that are intended to provoke a new battle cry are falling on deaf ears. That’s because employees have heard it all before. Bringing your employees together to build new initiatives for a goal or challenge is usually received with rolling eyes and sighs of annoyance and anguish.
“Because he’s (or she’s) the boss. That’s why.” A patriarchal and paternalistic culture exists in far too many companies. In this type of business culture, there are the haves, and they have all the answers; and there are the have-nots, who have no power.
Employees buy into a patriarchal and paternalistic business culture because it lets them off the hook. They can avoid having to make promises and take action, and they feel that they have ‘permission’ to wait until someone tells them what to do. That creates a dependency on receiving orders from leadership, and those employees can’t execute your strategy because they won’t take responsibility for causing things to happen.
“We’ve always done it this way.” Old paradigms, nonexistent “visions,” and limiting business models that are fixed on past performance keep your employees from moving your business forward. A rigid belief system that creates inflexible boundaries around what is possible for the future makes employees feel stifled. When employees can’t see how or where they can improve their position in life and can’t perceive a future for themselves that doesn’t look and feel a lot like the past, they become apathetic.
Employees who haven’t been shown that they can grow, develop, and expand their opportunities within the organization—so that they have a sense of control over their own possible future—will lose interest in what you want. Once again, that’s why it’s so important to make sure that your people have a voice in determining where your company is going, how best to get there, and what their individual roles look like.
“The boss is watching, so just don’t screw up.” Leaders who focus on “not losing” rather than on working to build something they can share with their employees end up sabotaging their own organizations. For an employee, there’s no benefit to coming to work each day for a leader whose fears dominate the working environment. Because a boss operating out of fear takes it out on his or her employees. Those employees just put in their time, but not their best efforts, as they focus on placating the boss.
If any of the conversations in this list sound familiar, take them seriously. “They are likely the reason your employees are disconnected from you, from your vision, from your mission, from the strategy for your company, and from the needs of your customers.