Micah Solomon

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The Rising Power of Self-Service

Customers today expect—and demand—the availability of self-service options, round the clock.  Airline passengers are now accustomed to printing their own boarding passes at home; the latest Royal Caribbean cruise ship has kiosk “concierges” on every ...
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Create a Stellar Company Culture

A strong, consciously developed pro-customer (and pro-employee) company culture is a business advantage that will serve you for years—and inoculate you against competitive inroads. Take a moment to ponder Southwest Airlines and the lengthy list of pr...

Micah Solomon

Micah is a customer service and marketing strategist, speaker and bestselling business author. His forthcoming book is High-Tech, High-Touch Customer Service. Find Micah here!