Joseph A. Michelli, PhD, CSP, is an internationally sought-after speaker, organizational consultant, and New York Times number-one best-selling author. He is a globally recognized thought leader in customer experience design.

Joseph A. Michelli

Does Your Company Need a Service Overhaul? Eight “Red Flags” That Demand Action

5 min read

The Power of “Old School” Service: Four Reasons Your Business Should Bring It Back

3 min read

Five Mistakes Organizations (Unknowingly) Make That Drive Customers Away

6 min read

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