Joseph A. Michelli

Does Your Company Need a Service Overhaul? Eight “Red Flags” That Demand Action

Joseph A. MichelliJune 6, 2016

These days providing a great—heck, exceptional—product or service won't keep customers happy. (You can thank the hyper-connected global economy for their fickleness.) No, we must also delight customers with an outstanding service experience. Problem ...

The Power of “Old School” Service: Four Reasons Your Business Should Bring It Back

Joseph A. MichelliApril 4, 2016

As the tech industry has exploded over the past couple of decades and millennials have risen to power, companies have innovated wildly to keep up with relentless customer expectations. Better, faster, easier! is the battle cry. Oh, and make sure ther...

Five Mistakes Organizations (Unknowingly) Make That Drive Customers Away

Joseph A. MichelliFebruary 29, 2016

Loyal customers are hard to come by these days. We all know this. After struggling through years of turmoil and uncertainty, the last thing most leaders would purposely do is take customers for granted. And yet, if your company is like many, all your...