Michael D. Brown is a sought-after speaker, management expert, and author. He has developed a customer service process (6.5 Fresh Steps to World-Class Customer Service) that during the past 15 years has been credited with reengineering and enhancing the customer service strategy and experience for a number of small, mid-sized and Fortune 500 companies, including Marriott, Macaroni Grill, U.S. Army, Wendy’s, Omni Hotels, Houston Rockets, Capital One, Wells Fargo, Greater Houston Partnership, Jason’s Deli, Amoco Oil Company, ARCO Oil Company, Murphy Oil USA—The Wal-Mart Project, British Petroleum, and a number of colleges and universities. Michael was ranked in the top 5 percent among high-performing leaders and coaches in leading Global Fortune 500 companies.
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