Ron Kaufman is the author of the New York Times bestseller Uplifting Service. He is the world’s premiere thought leader, educator, and motivator for uplifting customer service and building service cultures in many of the world’s largest and most respected organizations. He is the founder of UP! Your Service, a global service education and management consultancy firm with offices in the United States and Singapore. Ron is a columnist at Bloomberg Businessweek and the author of 14 other books on service, business, and inspiration.